Terms of Service

RR Sols Pty Ltd t/a WattleAddr · ABN 00 000 000 000 · Last updated 12 July 2026

1. About these terms

WattleAddr ("we", "us", "our") is a service of RR Sols Pty Ltd (ABN 00 000 000 000), trading as WattleAddr. These Terms of Service, together with our Privacy Policy and, where applicable, a Data Processing Agreement and any order form or plan you select, form the agreement between you ("you", "Customer") and us for your use of the Service.

If you use the Service on behalf of an organisation, you confirm you are authorised to bind that organisation, and "you" means that organisation. You must be at least 18 years old and able to form a binding contract.

2. Definitions

• "Service" means the WattleAddr API, developer console, drop-in widgets, documentation and related services.
• "Address Data" means Australian address records and related information returned by the Service, derived from the Geocoded National Address File (G-NAF).
• "End User" means an individual who interacts with your application and whose address input is submitted to the Service.
• "Lookup" is the billable unit of usage — one completed address-search session (see clause 8).
• "API Key" means a secret or publishable credential we issue to authenticate calls to the Service.

3. The Service

The Service lets you add Australian address autocomplete, verification, standardisation and geocoding to your applications. It confirms that an address exists, returns clean structured components, and provides coordinates.

Scope limitation — deliverability. The Service tells you that an address exists and where it is. It is NOT a postal deliverability, mail-house or address-certification service, and does not provide Australia Post AMAS/PAF certification, DPIDs or barcodes. You must not rely on the Service to determine that mail can be delivered to an address. Consistent with the G-NAF licence, you must not use the Address Data to generate or compile addresses for the sending of mail unless you have independently verified, by reference to a secondary source, that each address is capable of receiving mail.

The Service, its data and features may change over time. We may add, modify or remove features, and will give reasonable notice of material adverse changes where practicable.

4. Accounts and API keys

• You must provide accurate account information and keep it up to date.
• You are responsible for all activity under your account and API Keys. Keep secret keys confidential and server-side; publishable keys must be restricted to your allowed domains.
• We store only a prefix and a hash of each key — we cannot recover a lost key; you can rotate or revoke keys at any time in the console.
• Notify us promptly at support@wattleaddr.com.au if you suspect any unauthorised use of your account or keys.

5. Acceptable use

You agree not to, and not to permit any third party to:

• use the Service other than through the documented API, or attempt to circumvent authentication, rate limits or quotas;
• extract, harvest, cache or store the Address Data in order to build, train, or populate a competing address dataset or product, or to redistribute the underlying G-NAF dataset as a substitute for the Service;
• resell, sublicense or provide the Service to third parties except as necessary to operate your own application, or share API Keys across unrelated products;
• use the Service unlawfully, to infringe others' rights, to send unsolicited communications in breach of the Spam Act 2003 (Cth), or in breach of the Privacy Act 1988 (Cth);
• interfere with or disrupt the integrity or performance of the Service, or probe, scan or test its security without our prior written consent;
• misrepresent your identity or that of your End Users, or use the Service to process address data you have no lawful basis to process.

You may cache an address result you have retrieved for your own operational use (for example, storing the address a customer selected). Because G-NAF is refreshed quarterly and identifiers can change between releases, you should also persist the returned formatted address and components rather than relying solely on an identifier.

6. Plans, usage and metering

We offer a Free tier, a Pro plan, and custom Enterprise/Government arrangements. Current inclusions and prices are on our pricing page and are indicative until confirmed on your order or plan selection. Prices are in Australian dollars and, unless stated otherwise, exclusive of GST, which we will add where it applies.

Metering is session-based. The autocomplete requests a person makes while finding one address, together with the final retrieval, count as a single billable Lookup. Autocomplete keystrokes on their own are treated as fair-use and are not separately billed. We measure usage using our systems, and our records are the definitive record of usage absent manifest error.

Quotas and overage. The Free tier is a hard cap: once its monthly Lookup allowance is reached, billable requests are blocked until the next period or an upgrade. Paid plans include a monthly allowance and then bill overage at the rate shown for your plan. We may apply per-key rate limits to protect the Service.

7. Fees, billing and taxes

• Paid plans are billed in advance for the base plan, with any overage billed in arrears for the period.
• You authorise us (or our payment processor, Pinch) to charge your nominated payment method. Government and eligible enterprise accounts may pay by invoice (EFT / purchase order) where agreed.
• Fees are non-refundable except as required by the Australian Consumer Law or expressly stated. If you dispute a charge, contact billing@wattleaddr.com.au within 30 days.
• We may change prices on reasonable notice (at least 30 days for existing paid plans); changes take effect from your next billing period.
• You are responsible for all taxes other than taxes on our income. Where GST applies, you must pay the GST-inclusive amount against a valid tax invoice.

8. Address Data, G-NAF licence and attribution

The Address Data is derived from the Geocoded National Address File (G-NAF), © Geoscape Australia, made available under the open G-NAF End User Licence Agreement. Your use of Address Data is subject to that licence.

Attribution. Where you display or surface Address Data, you must include an attribution to G-NAF / Geoscape Australia in a reasonable manner. We provide the required wording in our documentation. You must not remove attribution or imply that Geoscape or we endorse you.

9. Your data and privacy

Our handling of personal information is described in our Privacy Policy. Where you submit End User personal information (such as addresses your users type) to the Service, we process it on your behalf as described in our Data Processing Agreement, which applies to that data and is available on request or is incorporated where you are an Enterprise customer.

You are responsible for having a lawful basis to collect and submit End User data to the Service, and for complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles in your own handling of that data.

10. Data residency

We host and process all customer and End User data within Australia (primary infrastructure in Sydney with a backup in Melbourne, on Australian cloud infrastructure). We do not route address queries or store your data offshore. Our infrastructure is architected to support IRAP-aligned workloads; we do not claim any specific certification unless expressly stated in writing.

11. Availability and service levels

We aim to keep the Service available and performant, but except where an SLA is expressly agreed (for example, for Enterprise customers), the Service is provided on an "as available" basis and we do not warrant uninterrupted or error-free operation. We may perform maintenance and will use reasonable efforts to minimise disruption.

12. Intellectual property

• We (and our licensors) own the Service, including its software, documentation and branding. We grant you a non-exclusive, non-transferable right to use the Service during your subscription in accordance with these terms.
• G-NAF and related data remain the property of Geoscape Australia and its licensors and are used under the open G-NAF licence.
• You retain ownership of your applications and your data. If you give us feedback, you grant us a perpetual, royalty-free licence to use it to improve the Service.

13. Third-party services

The Service relies on third parties including our hosting provider (Binary Lane) and payment processor (Pinch), and on G-NAF data from Geoscape Australia. Your use may be subject to their terms where relevant. We remain responsible for the Service as described in these terms.

14. Consumer guarantees and warranties

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded (Non-Excludable Rights).

Where our goods or services come with Non-Excludable Rights, and to the extent we are entitled to do so, our liability for failure to comply with a consumer guarantee (other than a guarantee as to title, undisturbed possession or undisclosed securities) is limited, at our option, to re-supplying the services or paying the cost of having them re-supplied. Except for Non-Excludable Rights, the Service is provided "as is" and we exclude all other warranties to the extent permitted by law, including as to accuracy, completeness, currency or fitness for a particular purpose of the Address Data.

15. Limitation of liability

Subject to the clause above (Consumer guarantees and warranties), and to the maximum extent permitted by law:

• neither party is liable for indirect, incidental, special or consequential loss, or for loss of profits, revenue, goodwill, data or anticipated savings;
• our total aggregate liability arising out of or in connection with the Service in any 12-month period is limited to the fees you paid us for the Service in that period (or, for the Free tier, AUD 100);
• we are not liable for loss arising from your reliance on the Address Data for mail deliverability, or from your failure to secure your API Keys.

You agree to indemnify us against claims arising from your breach of these terms, your unlawful use of the Service, or your handling of End User data in breach of law.

16. Suspension and termination

• You may cancel at any time in the console or by contacting us; cancellation takes effect at the end of the current billing period and paid fees are non-refundable except as required by law.
• We may suspend or terminate your access if you materially breach these terms (including the Acceptable Use clause), fail to pay, or where required to protect the Service or comply with law. We will give notice and an opportunity to cure where practicable.
• On termination, your right to use the Service ends. We will delete or de-identify your data in accordance with our Privacy Policy and any DPA, subject to legal retention requirements.

17. Confidentiality

Each party may receive confidential information of the other. Each party will protect the other's confidential information with reasonable care and use it only to perform under this agreement, except where disclosure is required by law.

18. Changes to these terms

We may update these terms from time to time. We will post the updated terms with a new "last updated" date and, for material changes, give reasonable notice (for example by email or in the console). Continued use after the effective date constitutes acceptance.

19. Governing law and disputes

These terms are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of that State and the Commonwealth of Australia. Before commencing proceedings (other than for urgent relief), the parties will attempt in good faith to resolve any dispute by discussion.

20. General

• Assignment: you may not assign these terms without our consent; we may assign to a related body corporate or in connection with a sale of our business.
• Entire agreement: these terms, the Privacy Policy, any DPA and your order/plan are the entire agreement and supersede prior discussions.
• Severability and waiver: if a provision is unenforceable it is severed to the minimum extent necessary; a failure to enforce is not a waiver.
• Force majeure: neither party is liable for delay or failure caused by events beyond its reasonable control.
• Notices: we may give notice by email or via the console; you may contact us at legal@wattleaddr.com.au.

21. Contact

RR Sols Pty Ltd t/a WattleAddr — legal@wattleaddr.com.au for legal and support@wattleaddr.com.au for support.

This document is provided for transparency and does not constitute legal advice. For questions, contact legal@wattleaddr.com.au.